ek22 Privacy Policy

1 Introduction & Scope of Policy

ek22 is a trusted online gaming platform committed to providing a safe and enjoyable environment for players in Bangladesh. This Privacy Policy ("Policy") describes what information we collect from you while you use the ek22 platform, how we use that information, who we share it with, and how we keep your information secure.

This Policy applies to the ek22 website, mobile version, and all related services. By registering or creating an account on our platform, you will be considered to have agreed to the terms of this Privacy Policy. If you disagree with any part of this Policy, you are requested to stop using our services.

We may revise this Policy from time to time. For any significant changes, we will post a notice on the platform or inform you at your registered email address. Continued use of the platform after a revised Policy is published will indicate that you have accepted the updated terms.

2 Information We Collect

ek22 collects personal information in the following categories:

2.1 Information You Provide Directly

When you create an account on ek22, use our services, or contact our support team, you voluntarily provide the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may open an account)
• Email address
• Mobile number
• Preferred payment method (information related to bKash, Nagad, Rocket, or Upay accounts)
• Documents required for identity verification (National ID card or passport details)

2.2 Automatically Collected Information

The following technical information is automatically collected while you use ek22:

• IP address and Device ID
• Browser type, version, and language settings
• Operating system and device type
• Time of website access and session duration
• List of pages visited and navigation patterns
• Referrer URL (the source from which you arrived at our site)
• Information obtained from cookies and similar tracking technologies

2.3 Transaction Information

Details of every financial transaction you make are stored in our system, including deposit amounts, withdrawal amounts, payment method used, date and time of transaction, and transaction status.

3 Purpose of Data Use

ek22 uses your personal information for the following legitimate purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To provide all gaming services seamlessly, including slot games, cricket betting, and live casino.
• Processing Financial Transactions: To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Identity & Age Verification: To ensure that only those aged 21 or above are using the platform.
• Fraud Prevention: To detect suspicious activity and prevent money laundering.
• Customer Support: To resolve your complaints and queries.
• Responsible Gaming: To monitor gaming usage patterns in order to identify and prevent problematic behaviour.
• Service Improvement: To enhance the user experience and develop new services.
• Communications: To send important platform updates, policy changes, and transaction-related notifications.

We never sell your information to third parties. Information is shared only with partners who are essential for service delivery and are mentioned in this Policy.

4 Cookies & Tracking Technologies

The ek22 website uses cookies to operate properly and to improve the user experience. Cookies are small text files stored in your browser.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They include maintaining login sessions, security tokens, and saving your preferred language and settings. Without these cookies, the site will not function correctly.

4.2 Analytics Cookies

These cookies help us understand which parts of the site users visit most, where issues occur, and how the service can be further improved. The data collected is analysed statistically and does not reveal any personal identity.

4.3 Cookie Controls

You can disable cookies by going to your browser settings. However, disabling essential cookies may make some platform features unavailable or cause login issues.

5 Data Sharing & Third Parties

ek22 does not, as a matter of policy, sell, rent, or exchange your information with third parties. Information may be shared with certain trusted partners only in the following limited circumstances:

• Payment Processors: Minimum necessary information is shared to complete transactions via bKash, Nagad, Rocket, and Upay.
• Identity Verification Services: Specialist verification services may be used to confirm age and identity.
• IT Service Providers: Trusted technology partners for server hosting, database management, and cybersecurity.
• Legal Obligations: When required to comply with a court order, regulatory authority directive, or applicable law.
• Fraud Investigations: With relevant authorities when required to investigate serious fraudulent activity.

All third-party partners are contractually bound to comply with ek22's privacy standards. They may use the information received only for the specified purpose and not for any other purpose.

6 Data Security Measures

ek22 maintains industry-standard technical and organisational measures to protect your personal information:

6.1 Encryption

Our website and mobile version use SSL (Secure Sockets Layer) encryption, which keeps all information exchanged between your browser and our servers secure. You can confirm this by seeing "https://" in your browser's address bar.

6.2 Access Controls

Only authorised staff may access your information, and only when required for their work. A record of every access is kept and regularly audited.

6.3 Database Security

Stored data is kept in encrypted databases. Passwords are never stored in plain form — they are stored only in hashed form.

6.4 Security Monitoring

Our technology team continuously monitors systems to detect any unusual activity. Regular security audits are conducted.

However, no method on the internet is 100% secure. We are committed to the highest level of protection, but we cannot claim that a security breach is entirely impossible. If a security issue is detected, we will immediately notify affected users.

7 Data Retention Period

ek22 retains your personal information for as long as it is needed to provide services or as required to meet legal obligations. Retention periods for specific cases are as follows:

• Active Account Data: Complete information is retained for as long as the account remains active.
• Closed Account Data: Even after an account is closed, financial transaction records and identity verification documents are retained for a defined period for audit and legal purposes.
• Technical Logs: Generally retained for up to 90 days, but may be longer if required for an investigation.
• Marketing Preferences: Cancelled immediately after you withdraw your consent.

Once the retention period ends, data is securely deleted or anonymised in a way that makes personal identification no longer possible.

8 Your Rights

As a user of ek22, you retain the following rights regarding your personal information:

8.1 Right to Know

You may request to know what information we have collected from you and how it is being used. Based on your request, we will provide a copy of the collected information.

8.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you may request a correction. You can update information directly in account settings or contact the support team.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, if there is an obligation to retain data for legal, regulatory, or transaction-related reasons, complete deletion may not be possible — in that case we will inform you in detail.

8.4 Right to Restrict Processing

In some cases you may request that the processing of your information be restricted, such as while a dispute about the accuracy of the data is ongoing.

8.5 Right to Withdraw Consent

For any data processing carried out on the basis of consent, you may withdraw that consent at any time. However, this will not affect the validity of processing completed before the withdrawal.

To exercise these rights, send your request to [email protected].

9 Protection of Minors

ek22 is for those aged 21 or above only. We do not intentionally collect any personal information from minors or provide services to them.

Age is verified during the registration process. If we become aware that a user is under 21, their account will be suspended immediately and the relevant data will be securely deleted. If you become aware of a minor's account, please notify us immediately at [email protected].

10 International Data Transfers

ek22 primarily serves players in Bangladesh, but our technology infrastructure may use servers located in various countries. In such cases, your information may be transferred outside Bangladesh.

For any international transfer, we ensure that:

• The receiving country or organisation maintains adequate data protection measures.
• Encryption is used during the transfer of data.
• Third-party partners are contractually bound to comply with standards equivalent to ek22's Privacy Policy.

11 Responsible Gaming & Data Use

ek22 is deeply committed to ensuring responsible gaming. To that end, we use information about your gaming behaviour to:

• Identify unusual or problematic gaming patterns.
• Provide assistance to players who need to take a break or set limits.
• Enforce self-exclusion requests and maintain records.

For detailed information on responsible gaming, please visit our Responsible Gaming page.

12 Policy Changes & Updates

ek22 reserves the right to change or revise this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• A notice will be displayed on the platform for significant changes.
• Registered users may be notified by email.
• Continued use of the platform after changes take effect will be considered acceptance of the new policy.

You are advised to visit this page regularly to stay informed about the latest policy.

13 Contact & Complaints

For any questions, complaints, or requests regarding this Privacy Policy or the processing of your personal information, please contact us. Our support team is available in both Bengali and English, seven days a week, 24 hours a day.

We are committed to responding to all privacy-related requests within a reasonable time. Complex requests may take longer, and in such cases we will notify you.